Great idea poorly executed
App has had a few updates, but no improvements. Some of the listed items are not sold in Publix, which is where SHIPT shops in my area. Much of the pricing is incorrect, which causes numerous emails or phone calls, back and forth, to correct.
(*) I just searched "baking soda." For 8 oz, its $1.09. For 16 oz, its $1.09. Yep, same product and picture.
SHOULD BE SORTED FOR REVIEW: When creating a shopping list, items are added out of order, not grouped or separated by types. For instance, eggs will be the first item, cheese in the middle, and milk is last. This causes problems for the shoppers. I dont understand the final order of the shopping list, and its not even by aisle. ... Nonsensical.
SHIPT boasts that they include sale and BOGO items. Yes, but only about half of these items are listed. Too many careless errors. If Coke is on sale Buy 2 Get 1 Free, and you request 3, you will pay for 3.
SHIPT WAS A GODSEND FOR MONTHS, THEN ... I finally gave up on Shipt service after so many different shoppers picked wrong items (brand, size, or type like nonfat, no sugar, etc), missing items (who forgets bread?), snotty attitudes (not all but most), poor communication, lateness, and DELIRIOUSLY HAPPY customer service reps with new customers, then non-emotional reps who later begin taking 3-5 days to resolve issues.
The mark up on some items are more than 20%, and they encourage customers to tip, tip, tip. Im not rich. The membership is $99/year, mark up ranges from 10 to 20% (which is acceptable), and shoppers expect $5 tip per $35 spent---if you order $100, they will expect up to $15 in tips. Ridiculous.
I cancelled my membership because it became a hassle reaching customer service for problems with 80% of orders. Maybe the service is different in other areas, but certainly not mine. I live in a neighborhood which is 8-10 minutes away from grocery store.
Lastly, on Facebook, the customers and the Shipt shoppers can publicly comment, which, in my opinion, is an intimidating conflict. I agree with other reviews that the companys employees should stick to the employee-only designated platforms for conversing and patting themselves on the back. Some even complain about the amount of tipping. Oh, someone really should tap those two guys on the shoulders (see videos) and let them know they are not on movie stars.
danarius about
Shipt: Same Day Delivery, v1.7.5